Live electrical faults
Safety-first triage for dead sockets, tripped RCDs, and partial power loss — urgent faults transfer or trigger immediate SMS to your on-call electrician.
For trades · Electricians
Quote requests and fault calls — answered on the first ring
SecraAI handles inbound calls for UK electrical contractors: consumer unit upgrades, EICR enquiries, emergency faults, and callback booking while crews are live on jobs.
Domestic and commercial clients rarely leave voicemail for electrical work. If you miss the call, they often book whoever answers next.
Free for 30 days · No credit card · We set up your line in 48 hours
Demo
A real, short call
A caller reports no heating. Secra checks location, urgency, and preferred appointment time — then sends your team a structured brief, not a vague voicemail.
Outcome
The exact brief your electricians receives
Every call becomes structured text — WhatsApp, SMS, email, and in-app — so your engineer rings back with postcode, urgency, and preferred time already in hand.
What do missed calls actually cost?
If you miss 10 calls a week and only 20% were high-value enquiries for electrical contractors, what does that cost?
Illustrative only — adjust to match your business.
Estimated lost revenue
£800 / week
£41,600 / year
Based on 2 high-value missed calls per week at £400 each.
What Secra handles
Six jobs your phone line should do for electrical contractors
Rewire and EICR enquiries
Captures property type, circuit count, landlord deadlines, and postcode for structured quote requests your office can schedule without re-asking.
Compliance inspection booking
Books EICR and PAT testing slots when your calendar is connected, confirming access and tenant availability.
FAQs from your knowledge
Answers coverage areas, accreditations, typical response times, and pricing policies from documents you upload — not a generic script.
Call routing and handoff
Routes by urgency, business hours, and category. Hunt groups, simultaneous ring, or AI-selected targets — you define the rules.
Follow-ups and notifications
Post-call summaries by email, SMS, and in-app. Emergencies and complaints always notify the right staff member.
Trust
Clear escalation rules — not a black box
You define what happens for emergencies, uncertain answers, and human hand-offs. Secra follows your rules and documents every step.
Emergencies
Burst pipes, no heating in winter, lock-outs, and live faults follow your rules — safe shut-off advice, location and urgency captured, then transfer to on-call or an immediate SMS/WhatsApp to duty staff.
Uncertain answers
If Secra is not confident from your knowledge — pricing that needs surveying, availability it cannot see, or a policy you have not uploaded — it says so, captures details, and schedules a human callback. It does not invent quotes.
Human hand-off
Callers can ask for a person at any time. Secra summarises what they need and transfers to the right mobile or office line — with the full conversation attached so your team picks up in context.
Your setup
We'll configure it around your business and common call types.
Try SecraAI on your own number for 30 days — free, no credit card. We map your call flow and go live within 48 hours. Keep it only if it handles your calls properly.
- Forward unanswered calls to SecraAI within 48 hours of signup.
- Upload accreditations, areas covered, and emergency escalation numbers.
- Review the first week of transcripts with your lead engineer.
- Continue only if callers get useful responses — cancel if it does not fit.
Start your 30-day pilot
Free for 30 days · No credit card · We set up your line in 48 hours
Local trust
Built in the UK, for UK trades
SecraAI provisions UK numbers, uses British English by default, and stores transcripts under your control. Recording disclosure, GDPR guidance, and privacy policies are built in — see our GDPR page for details.
Timothy Hebden, Founder, SecraAI, works directly with electrical contractors on call-flow design and pilot setup. SecraAI is owned by Chalk and Coast.
FAQ
Questions from electrical contractors
Can it handle Part P and certification questions?
It answers from your uploaded knowledge — accreditations, NICEIC registration, and what work you certify. It does not give regulatory advice beyond your approved material.
What about genuine emergencies vs routine quotes?
You define routing rules in plain English. Live faults can transfer immediately; rewire quotes are logged for office callback with full context.
Does it book EICR appointments?
Yes, when your calendar is connected. It offers available slots, confirms access details, and sends confirmation to the caller and assigned engineer.
Who receives the transcript after hours?
Configure post-call SMS and email per category. Emergency calls can always notify your on-call number, even outside business hours.
On a job? Secra answers the phone.
We'll configure it around your business and common call types. Free for 30 days · No credit card · We set up your line in 48 hours.