Storm damage and active leaks
Collects postcode, whether the leak is ongoing, and safe access — urgent jobs notify your duty roofer by SMS for a same-day callback.
For trades · Roofers
Storm damage calls answered — even when the crew is on the roof
SecraAI helps UK roofing contractors capture leak emergencies, insurance-related enquiries, and re-roof quotes with structured transcripts for your office.
After a storm, enquiry volume doubles. If the phone rings unanswered from the scaffold, homeowners call the next roofer in the search results.
Free for 30 days · No credit card · We set up your line in 48 hours
Demo
A real, short call
A caller reports no heating. Secra checks location, urgency, and preferred appointment time — then sends your team a structured brief, not a vague voicemail.
Outcome
The exact brief your roofers receives
Every call becomes structured text — WhatsApp, SMS, email, and in-app — so your engineer rings back with postcode, urgency, and preferred time already in hand.
What do missed calls actually cost?
If you miss 8 calls a week and only 15% were high-value enquiries for roofing contractors, what does that cost?
Illustrative only — adjust to match your business.
Estimated lost revenue
£800 / week
£41,600 / year
Based on 1 high-value missed call per week at £800 each.
What Secra handles
Six jobs your phone line should do for roofing contractors
Re-roof and insurance quotes
Captures roof type, property size, and claim references so your office can follow up without the caller repeating details.
Roof inspection booking
Schedules survey slots when your calendar is connected, confirming ladder access and whether the homeowner will be present.
FAQs from your knowledge
Answers coverage areas, accreditations, typical response times, and pricing policies from documents you upload — not a generic script.
Call routing and handoff
Routes by urgency, business hours, and category. Hunt groups, simultaneous ring, or AI-selected targets — you define the rules.
Follow-ups and notifications
Post-call summaries by email, SMS, and in-app. Emergencies and complaints always notify the right staff member.
Trust
Clear escalation rules — not a black box
You define what happens for emergencies, uncertain answers, and human hand-offs. Secra follows your rules and documents every step.
Emergencies
Burst pipes, no heating in winter, lock-outs, and live faults follow your rules — safe shut-off advice, location and urgency captured, then transfer to on-call or an immediate SMS/WhatsApp to duty staff.
Uncertain answers
If Secra is not confident from your knowledge — pricing that needs surveying, availability it cannot see, or a policy you have not uploaded — it says so, captures details, and schedules a human callback. It does not invent quotes.
Human hand-off
Callers can ask for a person at any time. Secra summarises what they need and transfers to the right mobile or office line — with the full conversation attached so your team picks up in context.
Your setup
We'll configure it around your business and common call types.
Try SecraAI on your own number for 30 days — free, no credit card. We map your call flow and go live within 48 hours. Keep it only if it handles your calls properly.
- Forward storm-season overflow to SecraAI within 48 hours.
- Upload coverage areas, insurance process notes, and emergency response windows.
- Review transcripts after the first heavy weather week.
- Keep the line if urgent leaks are captured reliably.
Start your 30-day pilot
Free for 30 days · No credit card · We set up your line in 48 hours
Local trust
Built in the UK, for UK trades
SecraAI provisions UK numbers, uses British English by default, and stores transcripts under your control. Recording disclosure, GDPR guidance, and privacy policies are built in — see our GDPR page for details.
Timothy Hebden, Founder, SecraAI, works directly with roofing contractors on call-flow design and pilot setup. SecraAI is owned by Chalk and Coast.
FAQ
Questions from roofing contractors
Can it distinguish an emergency leak from a quote request?
Yes. You define urgency rules in your knowledge base. Active leaks trigger immediate notifications; re-roof quotes are logged for office follow-up.
Does it handle insurance enquiries?
It captures claim references, damage description, and access details from your approved script. It does not negotiate with insurers or promise claim approval.
Can it book roof inspections?
When your calendar is connected, yes. It offers slots, confirms safe ladder access, and sends confirmations to the customer and assigned surveyor.
On a job? Secra answers the phone.
We'll configure it around your business and common call types. Free for 30 days · No credit card · We set up your line in 48 hours.