No-heating emergencies
Collects boiler make, error codes, and postcode — then flags priority no-heating calls and connects to your on-call Gas Safe engineer.
For trades · Heating & gas engineers
Boiler breakdowns answered — even in heating season
SecraAI is built for UK heating and gas firms: no-heating emergencies, annual service bookings, quote requests, and Gas Safe enquiries while engineers are on the road.
When the cold snap hits, call volume spikes. Every missed breakdown call is a customer who calls your competitor — or leaves a bad review.
Free for 30 days · No credit card · We set up your line in 48 hours
Demo
A real, short call
A caller reports no heating. Secra checks location, urgency, and preferred appointment time — then sends your team a structured brief, not a vague voicemail.
Outcome
The exact brief your heating & gas engineers receives
Every call becomes structured text — WhatsApp, SMS, email, and in-app — so your engineer rings back with postcode, urgency, and preferred time already in hand.
What do missed calls actually cost?
If you miss 12 calls a week and only 25% were high-value enquiries for heating and gas firms, what does that cost?
Illustrative only — adjust to match your business.
Estimated lost revenue
£1,350 / week
£70,200 / year
Based on 3 high-value missed calls per week at £450 each.
What Secra handles
Six jobs your phone line should do for heating and gas firms
Gas smell triage
Follows your safety script: ventilate, avoid switches, and escalate to your duty engineer while directing callers to the National Gas Emergency line when needed.
Annual boiler services
Books service visits from your live calendar, captures appliance details, and sends confirmation to the customer and assigned engineer.
FAQs from your knowledge
Answers coverage areas, accreditations, typical response times, and pricing policies from documents you upload — not a generic script.
Call routing and handoff
Routes by urgency, business hours, and category. Hunt groups, simultaneous ring, or AI-selected targets — you define the rules.
Follow-ups and notifications
Post-call summaries by email, SMS, and in-app. Emergencies and complaints always notify the right staff member.
Trust
Clear escalation rules — not a black box
You define what happens for emergencies, uncertain answers, and human hand-offs. Secra follows your rules and documents every step.
Emergencies
Burst pipes, no heating in winter, lock-outs, and live faults follow your rules — safe shut-off advice, location and urgency captured, then transfer to on-call or an immediate SMS/WhatsApp to duty staff.
Uncertain answers
If Secra is not confident from your knowledge — pricing that needs surveying, availability it cannot see, or a policy you have not uploaded — it says so, captures details, and schedules a human callback. It does not invent quotes.
Human hand-off
Callers can ask for a person at any time. Secra summarises what they need and transfers to the right mobile or office line — with the full conversation attached so your team picks up in context.
Your setup
We'll configure it around your business and common call types.
Try SecraAI on your own number for 30 days — free, no credit card. We map your call flow and go live within 48 hours. Keep it only if it handles your calls properly.
- Set up before your next cold snap — we aim for 48-hour go-live.
- Document Gas Safe number, emergency rules, and service pricing in your knowledge base.
- Pilot on after-hours or no-answer forwarding first.
- Scale to full coverage once transcripts look right.
Start your 30-day pilot
Free for 30 days · No credit card · We set up your line in 48 hours
Local trust
Built in the UK, for UK trades
SecraAI provisions UK numbers, uses British English by default, and stores transcripts under your control. Recording disclosure, GDPR guidance, and privacy policies are built in — see our GDPR page for details.
Timothy Hebden, Founder, SecraAI, works directly with heating and gas firms on call-flow design and pilot setup. SecraAI is owned by Chalk and Coast.
FAQ
Questions from heating and gas firms
What happens if someone reports a gas smell?
The AI follows your safety script: ventilate, do not operate switches, call the National Gas Emergency line if appropriate. Your on-call engineer is notified immediately with caller details.
Can it book annual boiler services?
Yes. Connect your calendar and the AI offers slots, captures boiler make and model, and sends confirmations to the customer and assigned engineer.
Does it quote for new boiler installations?
It captures property type, current system, and timeline — then logs a structured quote request. Fixed prices come from your uploaded guides; surveys are booked, not guessed.
How do you handle busy winter periods?
AI reception scales instantly. Track transcripts during peak weeks to see which enquiries convert and refine your knowledge base and routing rules.
On a job? Secra answers the phone.
We'll configure it around your business and common call types. Free for 30 days · No credit card · We set up your line in 48 hours.