Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service. The Service is intended for business and commercial use only.

2. Description of Service

SecraAI provides an AI-powered inbound call handling platform. The Service provisions phone numbers, answers inbound calls using conversational AI grounded in your provided knowledge base, and supplies call recordings and transcripts to your dashboard.

3. Account Registration and Responsibilities

• You must provide accurate, complete, and current information when registering for an account.
• You are responsible for safeguarding your account credentials.
• You are solely responsible for the content of the "Knowledge Base" (documents, FAQs) you upload. We are not responsible for the accuracy of information the AI provides to your callers based on your knowledge base.
• You must ensure that your use of the Service, including the recording of calls, complies with all applicable local, national, and international laws, including telecommunications and privacy regulations.

4. Billing, Subscriptions, and Usage

The Service is billed on a subscription basis, alongside usage-based overage fees for telephony minutes and AI processing time.

• Payments: All payments are processed securely through Stripe. By providing a payment method, you authorise us to charge all subscription fees and overages.
• Overages: If your call volume exceeds the limits included in your plan, you will be billed for overages at the rates specified on our Pricing page.
• No Refunds: Subscription fees are non-refundable, except where required by law.
• Changes: We reserve the right to modify our subscription fees with a minimum of 30 days prior notice.

5. Acceptable Use and Restrictions

You agree not to use the Service:

• To engage in outbound telemarketing, spam, or robocalling. The platform is designed strictly for inbound business call handling.
• For any unlawful purposes, including fraud, harassment, or transmitting illegal content.
• In a manner that violates Twilio's Acceptable Use Policy, as Twilio powers our underlying telephony network.
• To handle emergency services (e.g., 999, 911). SecraAI cannot and does not route emergency calls.
• To intentionally mislead callers into believing they are speaking to a human without appropriate disclosure, if disclosure is required by your local laws.

6. AI Limitations and Liability

You acknowledge that the Service uses artificial intelligence to generate responses. While the AI is grounded in the knowledge base you provide, AI systems can occasionally produce inaccurate, misleading, or unexpected output ("hallucinations").

SecraAI shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from statements made by the AI to your callers, lost business, missed enquiries, or inaccurate quotes. It is your responsibility to review call transcripts and follow up with callers as needed.

7. Telephony and Phone Numbers

Phone numbers provisioned through the Service are provided by Twilio. We reserve the right to reclaim numbers if your account is inactive, terminated, or fails to pay subscription fees. Porting numbers away from SecraAI may be supported subject to underlying carrier rules and administrative fees.

8. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

9. Contact Us

If you have any questions about these Terms, please contact us at support@secraai.co.uk.