Emergency lock-outs
Verifies authority to enter, collects postcode and access details, then transfers to your nearest mobile locksmith or sends an urgent SMS.
For trades · Locksmiths
Lock-out calls answered — day or night
SecraAI answers for UK locksmith firms: emergency lock-outs, key cutting enquiries, commercial security quotes, and callback booking while locksmiths are on jobs.
Someone locked out calls three numbers in five minutes. If you do not answer, you lose a £120 call-out — and the repeat business that follows.
Free for 30 days · No credit card · We set up your line in 48 hours
Demo
A real, short call
A caller reports no heating. Secra checks location, urgency, and preferred appointment time — then sends your team a structured brief, not a vague voicemail.
Outcome
The exact brief your locksmiths receives
Every call becomes structured text — WhatsApp, SMS, email, and in-app — so your engineer rings back with postcode, urgency, and preferred time already in hand.
What do missed calls actually cost?
If you miss 15 calls a week and only 30% were high-value enquiries for locksmith businesses, what does that cost?
Illustrative only — adjust to match your business.
Estimated lost revenue
£600 / week
£31,200 / year
Based on 5 high-value missed calls per week at £120 each.
What Secra handles
Six jobs your phone line should do for locksmith businesses
Lock change and security quotes
Captures property type, number of doors, and preferred lock standards for structured callback — common after break-ins or tenant changeovers.
Commercial access control
Routes business security enquiries to your commercial team with site address, requirements, and a full transcript attached.
FAQs from your knowledge
Answers coverage areas, accreditations, typical response times, and pricing policies from documents you upload — not a generic script.
Call routing and handoff
Routes by urgency, business hours, and category. Hunt groups, simultaneous ring, or AI-selected targets — you define the rules.
Follow-ups and notifications
Post-call summaries by email, SMS, and in-app. Emergencies and complaints always notify the right staff member.
Trust
Clear escalation rules — not a black box
You define what happens for emergencies, uncertain answers, and human hand-offs. Secra follows your rules and documents every step.
Emergencies
Burst pipes, no heating in winter, lock-outs, and live faults follow your rules — safe shut-off advice, location and urgency captured, then transfer to on-call or an immediate SMS/WhatsApp to duty staff.
Uncertain answers
If Secra is not confident from your knowledge — pricing that needs surveying, availability it cannot see, or a policy you have not uploaded — it says so, captures details, and schedules a human callback. It does not invent quotes.
Human hand-off
Callers can ask for a person at any time. Secra summarises what they need and transfers to the right mobile or office line — with the full conversation attached so your team picks up in context.
Your setup
We'll configure it around your business and common call types.
Try SecraAI on your own number for 30 days — free, no credit card. We map your call flow and go live within 48 hours. Keep it only if it handles your calls properly.
- Go live on after-hours lock-out calls within 48 hours.
- Set your coverage postcodes and on-call rotation numbers.
- Test with internal lock-out scenarios before advertising the line.
- Expand to full-day coverage once transfer times meet your standard.
Start your 30-day pilot
Free for 30 days · No credit card · We set up your line in 48 hours
Local trust
Built in the UK, for UK trades
SecraAI provisions UK numbers, uses British English by default, and stores transcripts under your control. Recording disclosure, GDPR guidance, and privacy policies are built in — see our GDPR page for details.
Timothy Hebden, Founder, SecraAI, works directly with locksmith businesses on call-flow design and pilot setup. SecraAI is owned by Chalk and Coast.
FAQ
Questions from locksmith businesses
How fast can lock-out calls reach a locksmith?
Emergency lock-outs transfer to your on-call mobile or trigger simultaneous ring to available locksmiths. The AI collects postcode and ID confirmation before connecting.
Does it quote prices over the phone?
It shares call-out fees and price ranges from your uploaded knowledge. Final quotes for complex work are always confirmed by your locksmith on callback.
Can it handle commercial enquiries differently?
Yes. Route by category — domestic lock-outs to mobile engineers, commercial security to your office line with a structured transcript.
On a job? Secra answers the phone.
We'll configure it around your business and common call types. Free for 30 days · No credit card · We set up your line in 48 hours.